|• The information we collect about you
• How we use the information we collect
• Who we give your information to
• Control of your information
• Your access to your information and how long we keep it
• How we protect your information
• Where we store your information
|• Information about our participation in Privacy Shield
• Public forums
• Information about enforcement and dispute resolution
• Contact us
When you engage with the App, then;
- Youth Net & Counselling is the data controller for information provided directly by you, including your phone number, name and email
We value your trust. In order to honor that trust, Youth Net & Counselling adheres to ethical standards in gathering, using, and safeguarding any information you provide.
We collect and process the following personal information from you:
INFORMATION YOU GIVE TO US:
INFORMATION WE COLLECT ABOUT YOU FROM YOUR USE OF OUR APP:
We will collect information from you each time you make a report on abuse or violence or register through filling the in app forms or when you report an abuse through clicking the panic button which generates an SMS.
INFORMATION YOU GIVE TO US:
We consider your personal information to be a vital part of our relationship with you and do not sell your personal information to third parties. There are, however, certain circumstances in which we may share your personal information with certain third parties, as follows:
AGENTS, CONSULTANTS AND RELATED THIRD PARTIES:
We share your information with other stakeholders to facilitate case referrals for immediate remedial action for a reported case to ensure perpetrators are taken to task. When we refer a case to a stakeholder to perform a function of this nature, we only provide them with the information that they need to perform their specific function. These organizations are not permitted to use any personal information that we share with them for any other purpose aside from providing services to us.
In certain situations, Youth Net & Counselling may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights or to comply with a judicial proceeding, court order, or similar legal process served on us or our Site.
We will take reasonable steps to ensure that we only collect that personal information that is relevant for the purposes for which it is to be used. Furthermore, we will not process your personal information in a way that is incompatible with these purposes.
YOUR ACCESS TO YOUR INFORMATION AND HOW LONG WE KEEP IT
Upon request, Youth Net & Counselling will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at firstname.lastname@example.org cc email@example.com.
We will provide you with the means to ensure that your personal information is correct and current. If you have registered to use the App, you will be able to change your profile within the App.
We will respond to your request within a reasonable timeframe. Requesting deletion of your account means your personal information is permanently deleted and cannot be retrieved.
If you would like to view your personal information that we hold at any time, you may access your profile from the app.
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our checkout page, your information is sent over an authenticated and encrypted connection using Transport Layer Security (TLS).
We store your personal information only on servers with limited access that are located in controlled facilities and use a variety of technologies and procedures intended to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration and destruction. Nonetheless, no communication via the Internet can ever be 100% secure, and no security measures can ever be assured to be effective. Accordingly, you are advised to use caution and discretion when determining what personal information to disclose to us.
If you have any questions about security in our App, contact us as follows:
Phone: +265 1 526 199 / +265 888 958 726
The data that we collect from you is transferred to, and stored at, a destination in Malawi. Youth Net & Counselling participates in and has certified its compliance with the Malawi Communications Regulatory Authority. For more information on Youth Net & Counselling’s participation in MACRA Privacy Framework, please see below.
Youth Net & Counselling participates in and has certified its compliance with the Malawi Communications Regulatory Authority Privacy Shield frameworks. We are committed to subjecting all information received from the Republic of Malawi and elsewhere which constitutes “personal data” subject to the Republic of Malawi’s privacy laws (“Malawi Personal Data”), in reliance on Privacy Shield, to the applicable Privacy Shield Principles.
Our compliance with applicable Privacy Shield Principles is further described as follows:
COLLECTION AND USE; PURPOSE. Youth Net & Counselling collects and uses Malawi Personal Data as described in the sections above about how we collect and use personal information.
THIRD PARTY DISCLOSURE. We may disclose Malawi Personal Data as described in the sections above about how and when we disclose personal information.
SECURITY. Youth Net & Counselling protects the security of Malawi Personal Data during transfer and storage as described in the sections above about how we protect personal information.
ONWARD TRANSFER. Where Youth Net & Counselling transfers personal data from the Malawi, we do so under the Privacy Shield framework. Youth Net & Counselling maintains contracts with third parties who act on behalf of Youth Net & Counselling and to whom we transfer personal data that restrict their access, use, and disclosure of personal data in compliance with our Privacy Shield obligations. Youth Net & Counselling complies with the Privacy Shield Principles for all onward transfers of Malawi Personal Data, including the onward transfer liability provisions.
ACCESS AND CHOICE. Residents of the Republic of Malawi whose personal data Youth Net & Counselling has directly collected may request access to, and the opportunity to correct, amend, or delete such personal data. To submit such requests or raise any other questions, please contact us at firstname.lastname@example.org copying email@example.com. Youth Net & Counselling reserves the right to take appropriate steps to authenticate an applicant’s identity and charge a reasonable fee before providing access and deny requests, except as required by the Privacy Shield principles.
implemented and accessible and in conformance with Privacy Shield principles. You may direct inquiries or complaints concerning our Privacy Shield compliance to firstname.lastname@example.org. Youth Net & Counselling will respond within 45 days. If we fail to respond or if our response did not satisfactorily address your concern, you may file a report with our third party dispute resolution provider (free of charge) at email@example.com. Youth Net & Counselling has further committed to cooperate with the panel established by the Malawi data protection authorities (MDPAs) with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the Malawi in the context of Malawi Personal Data received or transferred pursuant to the Privacy Shield framework, Youth Net & Counselling is subject to the regulatory investigation and enforcement powers of the Malawi Communications Regulatory Authority.
Youth Net & Counselling has committed to refer unresolved Privacy complaints to an alternative dispute resolution provider located in the Malawi. If you do not receive timely acknowledgement of your complaint from us, or if we have not resolved your complaint, please contact our third party dispute resolution provider (free of charge) at firstname.lastname@example.org.
Phone: +265 1 526 199 / +265 888 958 726
Physical Address: c/o Youth Leadership Development Centre, Along M5 Zomba-Lilongwe Road, Next to Calvary Church, P.O. Box 471, Zomba, Malawi.