WHO WE ARE

The processing of your personal data is carried out by Youth Net and Counselling (YONECO) as the ‘Data Controller’. This means that Youth Net and Counselling makes decisions about the use and management of your personal data and is accountable for those decisions.

Youth Net and Counselling (YONECO)

YONECO is a registered local Non-Governmental Organization (NGO) that was founded in 1997 to respond to issues that affect the youth, women, and children in Malawi. Currently, YONECO operates in 15 districts across Malawi with eight adjunct offices. It runs nationwide programmes including YONECO FM Radio, ICT for Development Interventions, and the Tithandizane Helpline Services.

The Tithandizane Helpline Services offers several toll-free lines, namely:

• GBV Crisis Line (5600)
• National Child Helpline (116)
• Youth Helpline (393)
• Drug and Substance Abuse Hotline (6600)

YONECO is affiliated with various networks and alliances both nationally and internationally, such as:

• Civil Society Education Coalition (CSEC)
• NGO – Gender Coordination Network (NGO-GCN)
• Malawi Electoral Support Network (MESN)
• National Youth Council (NYCOM)
• Malawi Sexual Reproductive Health and Rights Alliance
• More than Brides Alliance (MTBA)
• Child Helpline International (CHI)
• Parenting in Africa Network (PAN)
• Sports for Social Change Network (SSCN)
• International Society for the Prevention of Child Abuse and Neglect (ISPCAN)
• Ending Child Prostitution and Trafficking (ECPAT) International

YONECO holds Economic and Social Council of the United Nations (ECOSOC) Status and is a custodian of the Africa Wide Movement for Children (AWMC).

HOW TO CONTACT US

If you have any questions regarding this Privacy Statement or the handling of your data, please contact the Executive Director:

PURPOSES OF PROCESSING YOUR PERSONAL DATA

We collect, use, and store your personal data to administer engagements, manage our organisation, and meet our legal obligations. The type of data processed varies depending on the nature of the process. Below are details on how we collect and use your data.

HOW WE COLLECT YOUR DATA

We obtain your data from the following sources:

• Directly provided by you
• Third-party sources such as payment processors, donor management platforms, social media, or publicly available sources
• Generated through your interactions with our platforms or services
• Collected through cookies or similar technologies
• Obtained through surveys, feedback forms, or other voluntary submissions

HOW WE USE YOUR DATA WHEN YOU CONTACT US

If you contact us, we will record your contact details and correspondence to provide a response. This processing is based on our ‘legitimate interest’ in managing the administration of our organisation.

HOW WE USE YOUR DATA WHEN YOU GET SUPPORT FROM US

If you receive support from us, we will inform you how we will manage your personal data. The type of data collected will include contact details, family or household situation, employment or education information, and details to assess your needs. We may also request consent to use your story for advocacy or fundraising purposes.

If you have questions, please contact mano.yoneco.org.mw.

HOW WE USE YOUR DATA WHEN YOU ENGAGE WITH US ON SOCIAL MEDIA

We may process your data when you engage with us on social media platforms like Facebook, Twitter, Instagram, and YouTube. Please refer to the privacy settings on each platform to manage your data sharing and visibility.