Today, a delegation from the Malawi Communications Regulatory Authority (MACRA), that was led by the Deputy Director of Legal Services, Kelious Mlenga, visited YONECO to assess progress towards the implementation of the toll-free national child helpline #116.
The officials expressed their satisfaction with the scope of services that YONECO offers.
“We are more than satisfied with what YONECO is doing,” Mlenga said during the visit. “We thought the organization only operated the Child Helpline, but today we have seen that they have more critical toll-free lines aside from 116.”
Mlenga further explained that MACRA is satisfied with YONECO’s efforts to make support and information accessible to Malawians on a wide range of social issues.
“As the regulator, we are really pleased with the great work that YONECO is doing to ensure that people in Malawi have access to information and support services,” Mlenga added.
YONECO presented data from the past five years, which further highlighted trends and impacts of the Tithandizane Helpline services. Additionally, YONECO also shared its successes, ongoing challenges, and several innovative platforms developed internally to respond to the needs of the people.
