The Executive Director for YONECO, Mac Bain Mkandawire, has urged Tithandizane Helpline Service officers to be diligent and selfless in discharging their duties as many people in the country have trust and confidence in them.
Mkandawire stated that the Tithandizane Helpline Service has become a household name in the country because of its insistence on results and professionalism in handling various cases.
Mkandawire made these remarks when he was officially closing an orientation session for new members of staff who have joined the institution as Tithandizane Helpline Field Officers.
In response to the growing demand for the services of YONECO’s Helpline facility, the institution has taken on board a total of 22 new Field Officers who will be working on various components of the Helpline Service Centre. The Tithandizane Helpline Service was established in 2006 before it was transformed by the Malawi government to become a national service.
Currently, the Tithandizane Helpline Service has a GBV Crisis Toll free Line, a Drug and Substance Abuse Hotline as well as the initial Child Helpline. All these are toll-free and operate 24 hours every day.
In its operations, the Helpline Facility which has its call centre in Zomba within YONECO’s Youth Leadership Development Complex acts as an alternative reporting mechanism for abuse and violence against women and children, a referral agent, source of information as well as providing other support services like Safe Places for victimized women and children in the country.